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Middle East & Africa Back-office workforce management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – By Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)
- Report Code : BMIRE00027198
- Pages : 124
The back-office workforce management market in Middle East & Africa is expected to grow from US$ 158.29 million in 2022 to US$ 248.39 million by 2028. It is estimated to grow at a CAGR of 7.8% from 2022 to 2028.
Appeal for Mobile Workforce Management Apps
Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers’ official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with coworkers and the firm via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back-office workforce management market players.
Market Overview
Businesses in the Middle East are laying out ambitious transformation roadmaps to ensure their relevance in the digital world. The adoption of third-party platform technologies, including cloud, mobility, and social media, is growing in the region. Large companies are willing to optimize their workforces and operate efficiently. In November 2020, Johnson Controls, the global leader in smart and sustainable buildings, announced the launch of a new suite of flexible services for its customers in the Middle East & Africa. To provide these services, Johnson Controls will leverage its Open Blue digital technology, combined with its 130 years of experience in the green building business, to deliver remote and contactless services. Industrial Revolution 4.0, 5G infrastructure, and digital transformation are growing significantly in the Middle East & Africa. Further, the advent of large-scale, advanced cloud service providers is expected to trigger the adoption of secure cloud-based services in the region. South Africa is at the forefront of adopting cloud-based services, with Microsoft takes advantage of Microsoft Azure’s general availability to open its first data center in Africa. Additionally, AWS opened its AWS Africa in 2020, suggesting a greater need for workforce management solutions in the Middle East & Africa. The highest market growth in the region is estimated to be in Saudi Arabia.
Middle East & Africa Back-office workforce management Market Revenue and Forecast to 2028 (US$ Million)
Middle East & Africa Back-office workforce management Market Segmentation
The Middle East & Africa back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.
Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into Saudi Arabia, UAE, South Africa, and Rest of Middle East & Africa. Saudi Arabia dominated the market share in 2022.
NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Middle East & Africa region.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 MEA Back Office Workforce Management Market – By Solution
1.3.2 MEA Back Office Workforce Management Market – By End User Industry
1.3.3 MEA Back Office Workforce Management Market – By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. MEA Back Office Workforce Management – Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 MEA
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. MEA Back Office Workforce Management Market – Market Dynamics
5.1 Key Market Drivers
5.1.1 Upsurge in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Necessity for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Discretion and Security Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Appeal for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Incorporation of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market – MEA Market Analysis
6.1 Overview
6.2 MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
7. MEA Back Office Workforce Management Market Analysis – By Solution
7.1 Overview
7.2 MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. MEA Back Office Workforce Management Market Analysis – By End User Industry
8.1 Overview
8.2 MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. MEA Back Office Workforce Management Market – by Country Analysis
9.1 MEA: Back Office Workforce Management Market
9.1.1 Overview
9.1.2 MEA: Back Office Workforce Management Market Revenue and Forecast, by Country
9.1.2.1 South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.1.2.1.1 South Africa Back Office Workforce Management Market Breakdown, by Solution
9.1.2.1.2 South Africa Back Office Workforce Management Market Breakdown, by End User Industry
9.1.2.2 Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.1.2.2.1 Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution
9.1.2.2.2 Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry
9.1.2.3 UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.1.2.3.1 UAE: Back Office Workforce Management Market Breakdown, by Solution
9.1.2.3.2 UAE: Back Office Workforce Management Market Breakdown, by End User Industry
9.1.2.4 Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
9.1.2.4.1 Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution
9.1.2.4.2 Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition
10.4 New Development
11. Company Profiles
11.1 NICE Ltd.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 Open Text Corporation
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Verint Systems, Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 ActiveOps PLC
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Alvaria, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Calabrio Inc.
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Oracle Corporation
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Genesys
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 Intradiem
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
11.10 Team Software
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments
12. Appendix
12.1 About The Insight Partners
12.2 Glossary of Terms
LIST OF TABLES
Table 1. MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By Country (US$ Million)
Table 3. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 4. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 5. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 6. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 7. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 8. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 9. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 10. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 11. Glossary of Terms, Back Office Workforce Management Market
LIST OF FIGURES
Figure 1. MEA Back Office Workforce Management Market Segmentation
Figure 2. MEA Back Office Workforce Management Market Segmentation – By Country
Figure 3. MEA Back Office Workforce Management Market Overview
Figure 4. MEA Back Office Workforce Management Market, By Solution
Figure 5. MEA Back Office Workforce Management Market, By End User Industry
Figure 6. MEA Back Office Workforce Management Market, By Country
Figure 7. MEA: PEST Analysis
Figure 8. MEA Ecosystem Analysis
Figure 9. MEA Expert Opinion
Figure 10. MEA Back Office Workforce Management Market Impact Analysis of Drivers and Restraints
Figure 11. MEA Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 12. MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)
Figure 13. MEA Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. MEA Performance Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. MEA Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. MEA Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. MEA Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)
Figure 19. MEA IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. MEA BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. MEA Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. MEA Transportation Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. MEA Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. MEA Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. MEA: Back Office Workforce Management Market, by Country – Revenue (2021) (US$ Million)
Figure 26. MEA: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 27. South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 29. UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 30. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East & Africa back-office workforce management market.
● Highlights key business priorities in order to assist companies to realign their business strategies
● The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa back-office workforce management market, thereby allowing players across the value chain to develop effective long-term strategies
● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
● Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the Middle East & Africa back-office workforce management market, as well as those hindering it
● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
The List of Companies – Middle East & Africa Back-office workforce management Market
● NICE Ltd.
● Open Text Corporation
● Verint Systems, Inc.
● ActiveOps PLC
● Alvaria, Inc.
● Calabrio Inc.
● Oracle Corporation
● Genesys
● Intradiem
● Team Software
At 7.8% CAGR, the Middle East & Africa Back-Office Workforce Management Market is speculated to be worth US$ 248.39 million by 2028, says The Insight Partners
According to The Insight Partners’ research, the Middle East & Africa back-office workforce management market was valued at US$ 158.29 million in 2022 and is expected to reach US$ 248.39 million by 2028, registering an annual growth rate of 7.8% from 2022 to 2028. Upsurge in demand for cloud-based platforms for workforce management and necessity for automation in workforce tasks.
Artificial intelligence (AI) has proven to be significant in workforce management tasks as it assists companies in maximizing performance, costs, and employee satisfaction. Organizations with huge employee strength—reflecting enormous opportunities across different business segments and geographies—may find it challenging to understand relevant and necessary skills and cross-check the eligibility criteria with the skills of job candidates. Employers can use AI in workforce management to examine the skill sets of their current employees and to match them with the required skillsets defined by managers by considering their abilities, prior work experience, and preferred career choices. AI can also be utilized in performance evaluation, which is another area of workforce management. AI-integrated solutions are also capable of managing huge data, and having reliable data at their disposal, they can produce reviews based on objective data rather than subjective human assessments, thereby enabling managers to evaluate employee performance fairly, without leading to any bias. For instance, Kloud9, a key player in the market, provides Kloud9 Intelligent Workforce management talent studio, capable of performing analytics, forecasting, and capacity planning with the help of AI capabilities. Thus, the integration of AI with workforce management solutions is likely to introduce new trends in the back-office workforce management market in the coming years. This is expected to drive the market during the forecast period.
On the contrary, discretion and safety concerns associated with cloud-based solutions hurdles the growth of Middle East & Africa back-office workforce management market.
Based on solution, the Middle East & Africa back-office workforce management market is categorized into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held 34.5% market share in 2022, amassing US$ 54.55 million. It is projected to garner US$ 89.14 million by 2028 to expand at 8.5% CAGR during 2022–2028.
Based on end user, the Middle East & Africa back-office workforce management market is categorized into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held 36.5% market share in 2022, amassing US$ 57.74 million. It is projected to garner US$ 96.63 million by 2028 to expand at 9.0% CAGR during 2022–2028.
Based on country, the Middle East & Africa back-office workforce management market has been categorized into the South Africa, Saudi Arabia, UAE, and Rest of Middle East & Africa. Our regional analysis states that Saudi Arabia captured 39.9% market share in 2022. It was assessed at US$ 63.16 million in 2022 and is likely to hit US$ 97.64 million by 2028, exhibiting a CAGR of 7.5% during the forecast period.
Key players dominating the Middle East & Africa back-office workforce management market are NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software among others.
In Feb 2022, Genesys and Thrive Partner to Support Call Center Agent Wellbeing. In Jul 2022, NICE Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honour in Customer Contact Week’s Excellence Awards Competition.
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